Contacts
How to Reach Us
If you would like to get in touch with the reimagining.ca team, the only way to do so is by email:
We do not offer support by phone, post, live chat or social media. Please note that we cannot respond to messages sent through any other channel.
What You Can Write About
You are welcome to contact us regarding:
- Questions about our content — for example, how we review and rate online casinos and betting sites available to players in Canada.
- Corrections — if you believe any information on this website is inaccurate, outdated or misleading, please let us know so we can review and update it.
- Feedback — suggestions for improving our reviews, guides and comparisons are always appreciated.
- Partnership requests — commercial inquiries, advertising proposals and affiliate partnership offers can be sent to the email address above.
Response Time
We read every message we receive and usually reply within a few business days. During busy periods, or around holidays, it may take a little longer. Please avoid sending duplicate messages, as this can slow down our response.
Questions About Your Casino Account
Please be aware that reimagining.ca is not a gambling operator. We are an independent review website and we do not run any casino, accept bets, hold player funds or manage player accounts.
This means we cannot help with:
- deposits or withdrawals;
- bonuses, wagering requirements or promotional offers;
- account verification, blocked accounts or password issues;
- disputes with a casino or betting site.
For any of these matters, please contact the customer support team of the casino or betting site in question directly — for example via the live chat or support email listed on that operator's own website.
Need Help With Gambling?
Gambling should always be a form of entertainment, never a source of financial or personal problems. If you or someone you know is struggling with gambling, confidential and free support is available in Canada:
- ConnexOntario — a free, confidential helpline for problem gambling, mental health and addiction services, available 24/7 for Ontario residents.
- GamTalk (www.gamtalk.org) — a Canada-wide online community offering peer support, self-help tools and information for people affected by problem gambling.
Most provinces also operate their own problem gambling support programs. If gambling stops being fun, please reach out for help — support is free, confidential and non-judgmental.